Fundamental Techniques in Handling People:
Don't criticize, condemn or complain.
Give honest & sincere appreciation.
Arouse in the other person an eager want.
Six Ways to Make People Like You:
Become genuinely interested in other people.
Remember that a person's name is the best sound in any language to that person.
Be a good listener. Encourage others to talk about themselves.
Talk in terms of other person's interests.
Make the other person feel important - & do it sincerely.
How to Win People to Your Way of Thinking:
The only way to get the best of an argument is to avoid it.
Show respect for the other person's opinions. Never say, "You're wrong."
If you are wrong, admit it quickly & emphatically.
Begin in a friendly way.
Get the other person saying "yes, yes" immediately.
Let the other person do a great deal of the talking.
Let the other person feel that the idea is his or hers.
Try honestly to see things from the other person's point of view.
Be sympathetic with the other person's ideas & desires.
Appeal to the nobler motives.
Dramatize your ideas.
Throw down a challenge.
Nine Ways to Change People Without Giving Offense or Arousing Resentment:
Begin with praise & honest appreciation.
Call attention to people's mistakes indirectly.
Ask questions instead of giving direct orders.
Let the other man save his face.
Praise the slightest improvement & praise every improvement.
Give the other person a fine reputation to live up to.
Talk about your own mistakes before criticizing the other person.
Use encouragement. Make the fault seem easy to correct.
Make the other person happy about doing the thing you suggest.